Shipping & Returns

Orders are prepared and dispatched on regular business days, Monday through Friday, between 9:00 a.m. and 5:00 p.m. Eastern Standard Time. Our shipping operations do not run on major public holidays, so orders placed during these periods may require additional time before they are processed or sent out. We work to prepare each order carefully and arrange delivery as efficiently as possible once the purchase has been confirmed.

Complimentary standard shipping is available for qualifying orders with a merchandise total exceeding $50.00. This service currently applies to deliveries within the contiguous 48 states of the United States. Orders below the qualifying purchase amount may be subject to applicable shipping charges, which will be displayed during checkout before payment is completed. Please review the delivery information entered at checkout to ensure that your order meets the shipping requirements.

At present, we are unable to deliver to post office boxes, military addresses identified as APO, FPO, or DPO, or destinations outside our supported mainland service area. Shipping is not currently available to Canada, Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories. We recommend confirming that your delivery address is eligible before placing an order, as we may be unable to fulfill purchases submitted for unsupported destinations.

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please check the street name, building or apartment number, city, state, and postal code before submitting your purchase. Once an order has entered the fulfillment process or has been handed to the carrier, changes to the delivery details may no longer be possible. We cannot accept responsibility for delivery problems caused by incorrect or incomplete address information supplied during checkout.

Shipments are generally sent without a signature requirement. Depending on the carrier’s delivery procedures, a parcel may be left at the designated address even when the recipient is not present. After the carrier records the package as delivered to the address provided, customers are responsible for taking appropriate steps to secure their delivery. We are not liable for parcels that are lost or stolen after delivery has been completed, or for shipments affected by an incorrect address entered by the customer. If tracking indicates that a parcel has been delivered but cannot be located, please contact the carrier promptly. Where theft is suspected, customers may also wish to report the incident to the appropriate local authorities.

We accept major debit and credit cards, including Visa, Mastercard, American Express, and Discover. Payment must be completed using an accepted method during checkout. Cash, personal checks, money orders, and payment upon delivery are not supported. Before submitting an order, please ensure that your payment information is accurate and that your selected card or payment account is authorised to complete the transaction. Any payment verification or authorisation requirements imposed by the card issuer may affect the time needed to confirm an order.

Applicable sales taxes may be added according to the destination of the shipment and relevant tax regulations. Orders delivered to New Jersey are subject to the applicable state sales tax rate of 6.625%, where required. For deliveries to other states, local or state tax rules may differ. Customers are responsible for understanding and meeting any tax obligations that apply to their purchases in their place of residence. The final amount due, including any taxes calculated at checkout, will be shown before the order is submitted.

Most orders are prepared for shipment within two to four business days after successful placement. Processing takes place from Monday through Friday, excluding recognised holidays. This timeframe refers to order preparation and does not represent the carrier’s delivery period. During particularly busy periods, promotional events, or circumstances outside our control, processing may take longer than usual. We appreciate your understanding when additional time is needed to prepare an order.

Once a parcel leaves our fulfillment facility, a shipping confirmation email will be sent to the email address provided at checkout. This message will normally contain a tracking reference supplied by the delivery carrier. Customers can use the tracking details to follow the shipment’s progress and review available delivery updates. Tracking information may take some time to become active after dispatch, depending on when the carrier first scans the package. If you have not received a shipping confirmation after the usual processing period, please contact our support team at [email protected].

We want customers to feel confident when purchasing from our online store. If an item does not meet your expectations, eligible purchases may be returned within 15 days in accordance with our return policy. The return period begins when the order is received. Customers should initiate the return request within this timeframe and follow the instructions provided during the return process. Returns submitted outside the stated period may not qualify for a refund under the standard policy.

After an authorised return has arrived and been received for processing, the eligible refund will be issued to the original payment method used for the purchase. Refunds are not necessarily visible in your account immediately. Banks and payment providers may need several additional business days to complete the transaction and display the credited amount. The time required can vary depending on the financial institution and the payment method used at checkout.

Customers are responsible for return shipping and handling expenses unless otherwise confirmed by our support team. These costs should be considered before sending an item back. Please retain any return shipment confirmation or tracking information until the return has been received and the refund process has been completed. This information may be useful if a parcel is delayed or its delivery status needs to be checked.

For assistance with a return, an exchange enquiry, shipping information, payment questions, or an order that requires further attention, please email [email protected]. Include your order reference and a clear description of the issue so that our team can review your request more efficiently. We aim to provide helpful guidance and handle enquiries as promptly as possible. Thank you for your understanding and for allowing us to assist with your order.